Privacy Policy

Effective Date: August 03, 2025

At Helpful Hand Property Services ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us. By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our site or services.

1. Information We Collect

We collect information to provide and improve our painting, junk removal, pressure washing, and other property services. The types of information we collect include:

  • Personal Information: When you request a quote, book a service, or contact us, we may collect your name, email address, phone number, physical address, and payment details (processed securely via third-party providers).

  • Service-Related Information: Details about your property, such as type (residential, commercial, multifamily), service needs (e.g., junk description, painting scope), and photos you provide for estimates.

  • Usage Information: Automatically collected data like IP address, browser type, device information, pages visited, and time spent on our site via cookies and analytics tools (e.g., Google Analytics).

  • Location Data: Approximate location based on IP or provided address to offer relevant services in Upstate SC areas like Spartanburg or Greenville.

  • Marketing Information: If you subscribe to our newsletter or follow us on social media, we collect preferences for updates on promotions or tips.

2. How We Use Your Information

We use your information to deliver quality services and improve your experience:

  • Service Delivery: To process quotes, schedule appointments, perform junk removal or painting, and communicate updates.

  • Billing & Payments: To handle transactions securely (we do not store full credit card details).

  • Customer Support: To respond to inquiries, provide estimates, and resolve issues.

  • Marketing & Communications: To send service reminders, promotions, or newsletters (you can opt out anytime).

  • Analytics & Improvement: To analyze site usage, optimize performance, and enhance our offerings.

  • Legal Compliance: To meet obligations like tax reporting or responding to legal requests.

3. How We Share Your Information

We do not sell your personal information. We may share it in limited cases:

  • Service Providers: With trusted partners for payment processing, scheduling, or analytics (e.g., Stripe, Google Analytics)—they are bound by confidentiality.

  • Legal Requirements: If required by law, subpoena, or to protect our rights/property.

  • Business Transfers: In case of merger, acquisition, or asset sale, your information may be transferred.

  • Aggregated Data: Non-personal, anonymized data for research or marketing.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to improve site functionality and user experience:

  • Essential Cookies: For site operation, like remembering preferences.

  • Analytics Cookies: To track usage and improve services (e.g., Google Analytics).

  • Marketing Cookies: For targeted ads based on interests.

You can manage cookies via browser settings, but disabling them may limit site features. We comply with CCPA and GDPR for cookie consent where applicable.

5. Data Security

We use industry-standard measures like encryption, firewalls, and secure servers to protect your information. However, no system is 100% secure—report any suspected breaches to us immediately. We retain data only as needed for services or legal purposes (e.g., 7 years for financial records).

6. Your Rights & Choices

You have rights over your data:

  • Access/Update/Delete: Request to see, correct, or remove your information (subject to legal limits).

  • Opt-Out: Unsubscribe from emails or marketing via links in messages or contact us.

  • Do Not Sell: We do not sell data, but CCPA users can opt out of future sales.

  • Cookies: Manage via browser or our consent tool.

To exercise rights, email jordanlayne@helpfulhandservices.com. We respond within 30-45 days.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect their data. If discovered, we delete it promptly. Parents can contact us for removal.

8. Changes to This Policy

We may update this policy—changes posted here with revised date. Continued use means acceptance. Check periodically for updates.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

jordanlayne@helpfulhandservices.com